Store Policies

TERMS OF SERVICE

OVERVIEW

This website is operated by Wild Amrā. Throughout the site, the terms "we", "us" and "our" refer to Wild Amrā. Wild Amrā offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"). These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. We reserve the right to update, change or replace any part of these Terms of Service by posting updates to our website. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose. A breach or violation of any of the Terms will result in an immediate termination of your Services.

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission by us.

PRODUCTS OR SERVICES

Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy. We have made every effort to display as accurately as possible the colors and images of our products.

PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

OFFERS AND ORDER DETAIL

Promotion codes must be applied at the time of purchase and cannot be added to orders once they have been placed. They are generally not valid on sale items and cannot be combined with other offers or discounts. If you need to make changes to or cancel an order, please contact us as soon as possible.

PRIVACY POLICY

PRIVACY STATEMENT

1. What information do we collect?

We collect personal information such as your name, address, email, and payment details when you make a purchase. We may also automatically collect data like your IP address, browser type, and device information to improve your experience. With your consent, we may use your email to send updates, new product launches, and offers.

2. How is your information used and shared?

Your information is used to process orders, manage transactions, and enhance your experience with our store. We only share necessary data with trusted third-party providers to complete services. Your information may also be disclosed if required by law.

3. How is your data protected?

We take appropriate security measures to protect your personal information. Payments are securely processed through encrypted systems that comply with PCI-DSS security standards.

4. Your rights and choices

You can opt out of marketing emails or withdraw consent for data usage at any time by contacting us. By using our website, you confirm that you meet the legal age requirements in your region.

For any further questions, please contact us.

SHIPPING & DELIVERY

ORDER PROCESSING

Each Wild Amrā piece is handcrafted to order in our Chicago studio. Please allow 3-5 business days (Monday to Friday) for us to make your piece before it ships. Orders placed on weekends or major holidays will begin processing the next business day. During peak or holiday periods, processing and shipping times may be extended.

DOMESTIC SHIPPING

Orders under $200 may choose from:

USPS First Class (4-7 business days) - $5
USPS Priority (3-5 business days) - $10
UPS 2-Day Express (2 business days) - $25

CAN I CANCEL OR EDIT MY ORDER AFTER IT HAS BEEN PLACED?

To request an edit or cancellation, reach out with your order number within 48 hours of placing your order. We'll do our best to accommodate your request, though we may not be able to adjust orders already in production.

I THINK MY PACKAGE IS LOST. WHAT SHOULD I DO?

If you're unable to locate your package, please contact us with your order number and we'll gladly review the shipment details with you. If tracking shows your package as "Delivered", we recommend first checking with members of your household, neighbors, building management, or your local carrier facility. Once a package has been marked as delivered by the carrier, it is considered successfully fulfilled. Delivery concerns must be reported within 7 days of the marked delivery date.

DAMAGES OR TAMPERED PACKAGES

Please inspect your package at delivery. If the outer box shows signs of damage or tampering, you must notify us within 24 hours of delivery with photo or video documentation before opening. Claims reported beyond this window, or without supporting documentation, cannot be considered.

INTERNATIONAL DELIVERY

Please contact us for international shipping inquiries. International orders are not eligible for return or exchange. Wild Amrā is not responsible for local customs duties or import taxes; these are paid by the recipient.

RETURNS & EXCHANGES

Thank you for choosing Wild Amrā for your jewelry needs. We're committed to ensuring your pieces arrive in perfect condition.

ELIGIBILITY FOR RETURNS & EXCHANGES

We accept returns and exchanges under the following conditions:

The item was shipped to an address in the U.S. or Canada (we are unable to accept returns from other international countries at this time).
Items are unworn, undamaged, and in their original condition with all Wild Amrā tags (if applicable), packaging, and dust bags included.
The item arrived damaged or defective within the 7 day return period.
The return is approved and postmarked using the prepaid Wild Amrā label within 7 days from the delivery date.
All sale items are final.