TERMS OF SERVICE

OVERVIEW

This website is operated by WILD AMRA. Throughout the site, the terms “we”, “us” and “our” refer to WILD AMRA.. WILD AMRA.offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

PRODUCTS OR SERVICES (if applicable)

Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

OFFERS AND ORDER DETAIL

Promotion codes must be applied at the time of purchase and cannot be added to orders once they have been placed. They are generally not valid on sale items and cannot be combined with other offers or discounts. If you need to make changes to or cancel an order, please contact us as soon as possible, and we’ll do our best to assist you.

PRIVACY POLICY

PRIVACY STATEMENT

1. What information do we collect?

We collect personal information such as your name, address, email, and payment details when you make a purchase. We may also automatically collect data like your IP address, browser type, and device information to improve your experience. With your consent, we may use your email to send updates, new product launches, and offers.

2. How is your information used and shared?

Your information is used to process orders, manage transactions, and enhance your experience with our store. We only share necessary data with trusted third-party providers (such as payment processors and our website platform) to complete services. Your information may also be disclosed if required by law.

3. How is your data protected?

We take appropriate security measures and follow industry standards to protect your personal information. Payments are securely processed through encrypted systems that comply with PCI-DSS security standards. While we strive to protect your data, no method of transmission over the internet is completely secure.

4. Your rights and choices

You can opt out of marketing emails or withdraw consent for data usage at any time by contacting us. You may also disable cookies through your browser settings. By using our website, you confirm that you meet the legal age requirements in your region.

For any further questions, please contact us at link

SHIPPING & DELIVERY

ORDER PROCESSING

Each WILD AMRA piece is handcrafted to order in our Chicago studio.

Please allow 3-5 business days (Monday–Friday) for us to make your piece before it ships. Orders placed on weekends or major holidays will begin processing the next business day. During peak or holiday periods, processing and shipping times may be extended.

DOMESTIC SHIPPING

Orders under $200 may choose from:

  • USPS First Class (4–7 business days) — $5
  • USPS Priority (3–5 business days) — $10
  • UPS 2-Day Express (2 business days) — $25
CAN I CANCEL OR EDIT MY ORDER AFTER IT'S BEEN PLACED?

To request an edit or cancellation, reach out HERE with your order number within 48 hours of placing your order.

We’ll do our best to accommodate your request, though we may not be able to adjust orders already in production.

I THINK MY PACKAGE IS LOST. WHAT SHOULD I DO?

If you’re unable to locate your package, please contact us at link with your order number and we’ll gladly review the shipment details with you.

If tracking shows your package as “Delivered,” we recommend first checking with:

  • Members of your household
  • Neighbors
  • Building management or concierge (if applicable)
  • Your local carrier facility

Once a package has been marked as delivered by the carrier, it is considered successfully fulfilled. For this reason, any delivery concerns must be reported within 7 days of the marked delivery date so we can properly assist.

DAMAGES OR TAMPERED PACKAGES

Please inspect your package at delivery. If the outer box shows signs of damage, tampering, opened seals, or resealing, you must notify us within 24 hours of delivery with photo or video documentation of the packaging (outer and inner) before opening.

This allows us to open a carrier investigation. Claims reported beyond this window, or without supporting documentation, cannot be considered.

INTERNATIONAL DELIVERY

Please contact us at link

International orders are not eligible for return or exchange.

WILD AMRA is not responsible for local customs duties or import taxes; these are paid by the recipient.

RETURNS & EXCHANGES

Thank you for choosing KOSA for your accessory needs! We’re committed to ensuring your pieces arrive in perfect condition and complement your amazing style.

ELIGIBILITY FO RETURN & EXCHANGES

We accept returns and exchanges under the following conditions:

  • The item was shipped to an address in the U.S. or Canada (we are unable to accept returns from other international countries at this time).
  • Items are unworn, undamaged, and in their original condition with all KOSA tags (if applicable), packaging, and dust bags included.
  • The item arrived damaged or defective within the 7 day return period.
  • The return is approved and postmarked using the prepaid KOSA label within 7 days from the delivery date.
  • All sale items are final.
  • For any further questions, please contact us at here